FAQs

1. How do I have to spend to get free shipping?

We ship for free when parents spend RM155 or more. (Applicable to West Malaysia only)

Sometimes we have extra special offers for shipping or products & you will only know about this if you are our Facebook fan (https://www.facebook.com/Babydash.com.my) or if you have subscribed to our newsletter!

Hurry and join us for these great deals!

 

2. How quickly can you deliver?

We ship fast - in just 1-2 days to many locations throughout West Malaysia. For working parents who are more often at work, we encourage them to get the products delivered to their offices. East Malaysia deliveries generally take 2-3 days.

 

3. Are prices competitive?

We work hard to make our prices as competitive as possible, and offer some of the lowest prices online. We encourage customers to compare prices. We sell bulk sizes and cases so customers get the best value.

 

4. Why choose Babydash?

We are the nation's largest online store devoted exclusively to diapers, formula and everything for baby & mummy! No midnight diaper runs. No lines or crowds. No lugging around big boxes. A few clicks and it’s done. A small way to make parents’ lives just a little easier.

 

5. How do I contact customer service?

We don't hide our telephone number, like most websites. We are committed to providing parents with superior service and encourage them to contact our Customer Care team with any questions or concerns at:

+6016  6761101


7 days a week. We’re also on Facebook (https://www.facebook.com/Babydash.com.my), Instagram (http://instagram.com/babydash.com.my), Twitter (https://twitter.com/babydash8), Google+, LINE, WeChat and Whatsapp which customers can use to communicate with us. You may also email us at info@babydash.com.my.

 

6. What are Dashpoints? 

Dashpoints are our loyalty points. We want to make sure that our customers are rewarded for shopping with us and so we are giving out Dashpoints when you make purchases (look out for how many Dashpoints you would collect for each product purchased), log-in to your account (once a day) or when you review a product (applies for first 2 approved reviews in a day). For more information, click on this link: https://www.babydash.com.my/rewardpoints/ 

 

7. What else would I save on? 

Don't forget you would also save on petrol, toll and most importantly save your precious time!!

 

8. I have a user account with babydash.com.my  but forgot my password, what should I do?

It is easy! Go to My Account page and click on the 'Forgot password' link. You will be prompted with a window to which please enter your email address (it must be the same email address you registered with babydash.com.my). The password will be automatically sent to the registered email address.

 

9. I cannot remove and add items into my shopping cart. Why and how to resolve this?

It could be a memory problem at Internet Explorer. Please do the following:
 
1. Go to Tools->Internet Options->Delete Cookies
2. Press YES
3. Close your Internet Explorer and reopen it, the problem should be resolved.

Alternatively, please use Google Chrome or Mozzila Firefox browsers.

If the problem still persists, kindly contact us at 
info@babydash.com.my for technical assistance.

 

10. I came across the name eGHL in babydash.com.my , what is eGHL?

eGHL is a secure payment gateway (similar to PayPal). Babydash.com.my  accepts online credit card payments using eGHL (accredited by Bank Negara Malaysia) and it is a secure online system that offers our customers safe transactions over the internet. eGHL also uses 3D secure where extra authentication from the bank is required.


11. Why do I have eGHL in my credit card transaction records rather than babydash.com.my ?

This is because our payment gateway partner, eGHL collects payment on behalf of babydash.com.my. 

 

12. How secure is shopping with babydash.com.my ?

When sensitive credit card details are passed through our website, the information will be automatically be encrypted using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level encryption commercially available). We accept online credit card payments using eGHL (accredited by Bank Negara Malaysia) and it is a secure online system that offers our customers safe transactions over the internet. eGHL also uses 3D secure where extra authentication from the bank is required. Please note that babydash.com.my does not store any credit card information during an online credit card payment.

 

13. I have a user account with babydash.com.my , how do I change my address?

Click on 'My Account' right on top of the page, login and then you can modify your address details there.


14. How do I know babydash.com.my  latest news and promotions?

Just subscribe to our newsletter and join us on Facebook: (https://www.facebook.com/Babydash.com.my), Instagram (http://instagram.com/babydash.com.my), Twitter (https://twitter.com/babydash8), Google+, LINE and WeChat to find out more!

 

15. How can I ensure the stock availability?

Everything you see on our website is available. If we don't have stock, the system will not allow you to add it to your shopping cart.

 

16. I can't find a particular product/item I want from babydash.com.my online store, what can I do?

Kindly contact us at info@babydash.com.my  or call us at 016-6761101 for further enquiries. We will try our best to assist you to source for the item as soon as possible or recommend you an alternative.

 

17. Are you GST registered and are prices inclusive of GST?

Yes we are. Our GST registration number is 000325361664. All prices shown are inclusive of GST and when you make a purchase you will also receive a tax invoice which shows you how much GST is charged in each order.  Our company registration number is 897054-V Babydash Sdn Bhd.

 

NOTE: Please double check your order upon checkout as all goods sold are non-returnable, non-refundable and non-exchangeable. If your parcel or products received are damaged in any way, please notify us immediately so that we can solve this for you!